Shipping & Delivery
All in-stock products will be put through to shipping within one business day. Please check our opening hours in your timezone on our website and allow for some delays if ordering over a public holiday period.
This table is an approximate guide for transit times for in-stock products.
|Delivery to West Coast USA||2-3 days|
|Delivery to East Coast USA||3-5 days|
|Delivery to Central North America, USA||2-4 days|
|Delivery to Alaska, USA||4-6 days|
|Delivery to Hawaii, USA||4-6 days|
Please allow up to 48 hours for in-stock products to be shipped. This may vary during busy periods however the Dillenger team work very hard to ensure orders are shipped ASAP. Orders are shipped with UPS Ground and require a signature upon delivery.
Products available on backorder will be shipped as soon as stock is available. Products available on back order are listed as such on the ‘product page’. We endeavour to ship our pre-sales as soon as possible in all cases. Products on back order are given the utmost priority to be completed in a timely fashion.
A cancellation of an order prior to shipment based on 'change of mind' or 'changing circumstances' is not offered.
For customer's who are making their purchase for usage to occur at a later date after delivery, we strongly recommend that the battery is charged every four weeks. This is important for customers who purchase an electric bike conversion kit or separate battery as a gift in advance. Without regular charging, the batteries can be affected and the capacity can be decreased as the cells are left unused. For more information on battery care please see our full list of battery care recommendations.
Products available on backorder will be shipped as soon as stock is available. Products available on backorder are listed as such on the cart page. We endeavour to ship our pre-sales as soon as possible in all cases. Products on backorder are given the utmost priority to be completed in a timely fashion.